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Jivendra Singh

Possible Causes :

User is being shifted to a new branch permanently


Answer :

  1. Log in to the Access360 application
  2. Navigate to User (Top menu bar) >> User Directory
  3. Search and select the user(s), then from the drop-down list, select the Change branch option and click on Go.
  4. Change branch page opens. Select the desired branch and click Update.

 

Note: The cards issued to the user belong to the existing branch, once the user branch is changed, the cards branch is not changed. Any modifications tried in these cards in the new branch will not work. So, before proceeding to change the user branch permanently, delete the credentials from the user profile and proceed for branch change.

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