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Jivendra Singh

Possible Causes :

User is not able to access the door due to antipassback policy violation


Answer :

  1. Log in to the Access360 application with Administrator privilege
  2. Navigate to User (Top menu bar) >> User Directory, and click on the Advanced option
  3. Search the user whose Antipassback violation is required to be normalised
  4. Select the checkbox against the user
  5. Click on Reset Area Buttonto Reset antipassback for the user
  6. Check the Task Status in Action Pane window.
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